1. Domestic Shipping
Once your order ships, it will arrive in 3-7 business days with standard ground shipping. Within that window, please note that Pitney Bowes will pass off your order to your local USPS office.
If shipped with expedited shipping, your order will arrive in a 3-4 business days delivery window with USPS Priority, and 2 business days delivery window with FedEx 2-Day.
Large orders may be shipped through UPS Ground. You will receive a shipping confirmation email to track your package in 1-3 business days.
2. Order Processing
Orders placed through our website normally ship within 1-3 business days. In rare occasions or during exceptionally busy times, we do experience stockouts, which can cause a longer delay in an order. If this happens we will do our best to contact you promptly.
3. International Shipping
International shipping is done through USPS Priority Mail and shipping rates are calculated at checkout based on your country and order size. We currently ship to Canada, Mexico, the United Kingdom, Germany, Australia, New Zealand, Hong Kong, Japan, and Korea.
For orders shipping to Canada, Dr. Squatch offers free shipping above $50, and covers duties & taxes for the customer. Your shipping costs will include an international processing fee that is included in the shipping line-item on your receipt. If your order is held at customs and you are required to pay for duties and taxes, please contact us.
For other international orders, please note we are not responsible for any additional duties or tariffs that may be accumulated upon arrival to the destination country.
In addition, please note that our free shipping handling policies do not apply to orders shipping to international countries other than Canada.